Shipping & returns
Delivery
We deliver all our products from stock and ship packages within the Netherlands with PostNL. As soon as the shipment has been received by PostNL, a Track&Trace code will be sent to you by email.
Unfortunately, it does occasionally happen that one or more products are temporarily out of stock, which we indicate on the product page. If a product/size is not available, you cannot order this product from our webshop. If you would like to order a specific product that is not in stock, you can inquire about this by sending an email to sales@onekeeper.com
Delivery times:
- If you place an order before 12:00, the order will be shipped the same day and you will receive it the next day! (also including printed items)
- If your order is urgent and you order after 12:00, please feel free to contact us to discuss the possibilities.
- Please note: If you order on the weekend, the package will be handed over to PostNL on Monday and delivered on Tuesday.
Shipping costs
The shipping costs for shipments within the Netherlands are €5.95. If you order over €85, you pay NO shipping costs!
The shipping costs for shipments within the Netherlands are €5.95. If you order over €85, you pay NO shipping costs!
For shipments to Belgium, the shipping costs are €11.50.
The shipping costs for shipments outside the Netherlands vary by country and can be seen in the shopping cart after filling in your address details.
Complaints
If you have a complaint about one of the products ordered from Onekeeper, you can report this complaint via sales@onekeeper.com or by phone. Please include your name, order number, and photos of the complaint. We will then process your complaint as quickly as possible; we strive to provide a suitable answer with a solution within 24 hours. If you do not have a complaint and are satisfied with the products, we would also like to hear from you.
Return procedure
If you want to return your ordered products, this can be done within fourteen days, provided the products are unused, undamaged, and not personalized. You pay the shipping costs of the return shipment yourself OR they will be deducted if Onekeeper provides you with a return sticker.
The shipping costs for shipments outside the Netherlands vary by country and can be seen in the shopping cart after filling in your address details.
Complaints
If you have a complaint about one of the products ordered from Onekeeper, you can report this complaint via sales@onekeeper.com or by phone. Please include your name, order number, and photos of the complaint. We will then process your complaint as quickly as possible; we strive to provide a suitable answer with a solution within 24 hours. If you do not have a complaint and are satisfied with the products, we would also like to hear from you.
Return procedure
If you want to return your ordered products, this can be done within fourteen days, provided the products are unused, undamaged, and not personalized. You pay the shipping costs of the return shipment yourself OR they will be deducted if Onekeeper provides you with a return sticker.
At the bottom of the page you can find the return form. Fill it out as completely as possible. Upon receipt of the return, we will contact you immediately. You can send the return shipment to the following address OR wait for the delivery of the return sticker.
Onekeeper
Attn. Returns Management
Laurens Janszoon Costerstraat 13-A
3261LH Oud-beijerland
If your order is not correct: A wrong print or a different size delivered than what you ordered, you can contact us by phone or send an email to sales@onekeeper.com. We will contact you by phone or email and then send a return form and return sticker. Fill out the return form as completely as possible.
PLEASE NOTE: RETURN ITEMS IN THE ORIGINAL PACKAGING, UNFORTUNATELY WE CANNOT EXCHANGE PRINTED ITEMS, IF THE PRODUCTS DO NOT DEVIATE FROM THE ORDER.
Download the return form here
Attn. Returns Management
Laurens Janszoon Costerstraat 13-A
3261LH Oud-beijerland
If your order is not correct: A wrong print or a different size delivered than what you ordered, you can contact us by phone or send an email to sales@onekeeper.com. We will contact you by phone or email and then send a return form and return sticker. Fill out the return form as completely as possible.
PLEASE NOTE: RETURN ITEMS IN THE ORIGINAL PACKAGING, UNFORTUNATELY WE CANNOT EXCHANGE PRINTED ITEMS, IF THE PRODUCTS DO NOT DEVIATE FROM THE ORDER.
Download the return form here
